"Emotional and behavioral science tells us that the traditional survey scales, such as satisfaction, do not correlate with engagement and disengagement. If you want to find out what is engaging or disengaging people, the traditional surveys are useless.

Employee engagement is not the same as feeling contentment – continuing as before and staying in the comfort zone. Engagement means dynamic actions, participating, and rolling up the sleeves when facing changes and challenges.

Unfortunately, satisfaction or even tendency to recommend one's employer do not indicate engagement. On the contrary, they correlate with passivity and even unwillingness to engage in anything new. This is particularly problematic during changes."