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  • Writer's pictureNayaDaya

Study: Environmental Sustainability at Lassila & Tikanoja Engages Employees

Service company Lassila & Tikanoja’s mission is to make the circular economy a reality. The company's strategy and goals stood out when the root causes of employee engagement were revealed through emotions in NayaDaya Inc.'s Empathy Analytics™.

Photo: Lassila & Tikanoja

The experiences of Lassila & Tikanoja's employees towards the company's sustainability were studied in an empathy study in September 2022. Close to five hundred employees responded to the survey. The data was analyzed with Empathy Analytics™, which uses emotions and science to show what engages people or drives them away. A traditional satisfaction survey would not have revealed this.

Significant aspects of engagement in the context of ecological sustainability included participation in the environmental work, strategy, goals, sustainable policies, and circular economy. Company’s efforts to improve the climate and to secure the future were also brought up as strong, positive signals. Only one of the ten top signals, operational transparency, polarized the respondents. The most common emotions evoked by environmental sustainability were interest, pride, and contentment.

"The results show the inclusive and inspiring effect that environmental sustainability has on our employees. This engagement contributes to the realization of our circular economy goals. Empathy analytics' comprehensive picture of which matters engage our employees and which do not, helps us strengthen our strengths and solve our challenges", says Senior Sustainability Manager Senja Forsman-Katainen at Lassila & Tikanoja.

The empathy study analyzed the employee emotions and the root causes for the emotions in connection with ecological, social, and governance sustainability (ESG).

Further Information

Lassila & Tikanoja is a service company that is putting the circular economy into practice. Together with our customers, we keep materials and properties in productive use for as long as possible and we enhance the use of raw materials and energy. This is to create more value with the circular economy for our customers, personnel and society in a broader sense. Achieving this also means growth in value for our shareholders. Our objective is to continuously grow our actions’ carbon handprint, our positive effect on the climate. We assume our social responsibility by looking after the work ability of our personnel as well as offering jobs to those who are struggling to find employment, for example. With operations in Finland and Sweden, L&T employs 8,371 people. Net sales in 2021 amounted to EUR 844.1 million. L&T is listed on Nasdaq Helsinki. Further information

NayaDaya Inc. empowers its customers to identify the root causes of engagement and avoidance among their stakeholders. Empathy Analytics®, based on emotions, science, and data, reveals the reasons for employee and customer loyalty and loss, for example. Recurring snapshots help companies and organizations to target their actions, to build sustainable, profitable growth. Further information at


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